@book{9458,
	author = {Thompson, Philip C.},
	title = {Círculos de calidad :},
	publisher = {Grupo Editorial Norma, },
	year = {c1984},
	series = {Desarrollo gerencial},
	address = {Colombia :},
	note = {Título original: Quality circles. How to make from them Work in America},
	url = {https://www.cicy.mx/sitios/sib/doctoelectronico/10202.pdf}
}