@book{4411,
	author = {Brumm, Eugenia K.},
	title = {Administracion de la documentacion en las normas ISO 9000 :},
	publisher = {Rojas Eberhard, },
	year = {1999},
	address = {Santa Fe de Bogotá :},
	note = {Título original: Managing records for ISO 9000 complience}
}