@book{35943,
	author = {Douglas, Ian. and Liu, Zhengjie. and SpringerLink (Online service)},
	title = {Global Usability},
	publisher = {Springer London,},
	year = {2011.},
	series = {Human-Computer Interaction Series,},
	address = {London :},
	url = {http://dx.doi.org/10.1007/978-0-85729-304-6}
}