@book{35906,
	author = {Ng, Irene. and Parry, Glenn. and SpringerLink (Online service)},
	title = {Complex Engineering Service Systems},
	publisher = {Springer London,},
	year = {2011.},
	series = {Decision Engineering,},
	address = {London :},
	url = {http://dx.doi.org/10.1007/978-0-85729-189-9}
}