@book{35704,
	author = {Bhat, U. Narayan. and SpringerLink (Online service)},
	title = {An Introduction to Queueing Theory},
	publisher = {Birkhäuser Boston,},
	year = {2008.},
	series = {Statistics for Industry and Technology},
	address = {Boston :},
	url = {http://dx.doi.org/10.1007/978-0-8176-4725-4}
}