@book{34095,
	author = {Jacques, Janssen. and Raimondo, Manca. and SpringerLink (Online service)},
	title = {Semi-Markov Risk Models for Finance, Insurance and Reliability},
	publisher = {Springer US,},
	year = {2007.},
	address = {Boston, MA :},
	url = {http://dx.doi.org/10.1007/0-387-70730-1}
}