@book{32000,
	author = {Barrett, Michael. and Davidson, Elizabeth. and SpringerLink (Online service)},
	title = {Information Technology in the Service Economy: Challenges and Possibilities for the 21st Century},
	publisher = {Springer US,},
	year = {2008.},
	series = {IFIP - The International Federation for Information Processing,},
	address = {Boston, MA :},
	url = {http://dx.doi.org/10.1007/978-0-387-09768-8}
}